Professionals in helping and service-oriented roles often witness distress and carry its emotional weight – sometimes without realizing it.

This session helps participants recognize the signs of secondary traumatic stress, empathic strain, and burnout, exploring how these experiences show up physically, emotionally, and behaviorally.

Participants learn practical tools for self-assessment, reflection, and coping, as well as organizational approaches to reduce cumulative stress and strengthen a culture of support.

When clients, patients, or community members seem disengaged or resistant to support, it can create frustration and empathic strain. This session reframes “resistance” as an invitation to deeper connection and provides a framework for understanding what drives inaction or avoidance.

Participants leave with actionable communication tools that foster collaboration, trust, and progress – helping  professionals feel more effective and less depleted.

In the face of crisis, your team’s emotional readiness is as essential as operational preparedness. This session introduces the core principles of Psychological First Aid (PFA) – a practical, evidence-informed approach that equips staff to respond with calm, compassion, and confidence during and after critical incidents.

Learn how to reduce stress reactions, promote safety and stability, and foster recovery – for both those you serve and your colleagues.